You Bring:

• A Bachelor’s Degree in Business/IT/BA or Certificate in BA related field.
• 2 – 3 years’ experience in business analysis or a related field.
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
• Strong project management skills.
• Strong ability to multitask at any given point.
• Excellent relationship building skills and communication skills.
• Understanding of indices, fundamentals and analytical data, returns level data, etc.
• Data analysis – SQL and Microsoft Excel (advantageous).

What You’ll Do:

Communication, Implementation and Delivery

• Communicates with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
• Assists and advises the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see.
• Participates in review and testing throughout the project life cycle.
• Conducts quality assurance tests and regression testing of applications and software.
• Conducts and supervise group testing of complete applications and software.
• Identifies and eliminates the factors within the applications that may pose a risk to the business.
• Creates wireframes and mock-ups to assist business in visualising changes.
• Shares new business ideas and improves current business work practices.
• Improves the functionality of our end user services such as web, mobi and feature phone applications.
• Is involved in making user manuals for system applications.
• Is involved in commercials and brochure content in potential marketing of system applications.

Time Management

• Makes optimal use of time to ensure maximum output and delivery as per required timeframes.
• Prioritises and anticipates timeframes.
• Identifies possible delays in advance and plan accordingly.

Customer Care

• Makes customer needs a primary focus of one’s actions.
• Follows up on requests timeously to ensure that the final product or service met expectations.
• Effectively manages customers’ expectations, end-to-end, by ensuring the relationship and customer priority is maintained throughout the delivery/resolution process.
• Exceeds the clients expectations regarding service delivery.
• Demonstrates concern and understanding for customer expectations and needs and ensures customer needs are made priority.