You Bring:

• Completed or studying towards a Degree or Diploma in Computer Science or related.
• Minimum of 2 years’ experience assisting with the administration of Atlassian suite of tools.
• Solid understanding of the SDLC, scripting languages and Atlassian products (JIRA, Confluence).
• Working understanding of the administration and configuration of Atlassian applications, creating workflows, issue types, custom fields and permissions.
• Excellent problem-solving skills and the capabilities to troubleshoot technical issues independently.
• Strong written, verbal and reporting communication skills.
• Atlassian certifications (e.g. Certified JIRA Administrator) (advantageous).

What You’ll Do:

• Consult with teams and business users to design Atlassian workflow/s that will streamline business processes.
• Develop metrics, dashboards and advanced filters in the Atlassian suite to provide meaningful operational/performance metrics and status reports to stakeholders.
• Customise Atlassian workflows for multiple projects using Conditions, Validators, Post functions and even Properties where applicable.
• Create customised solutions which often entails advanced configurations using apps (i.e. plugins) such as ScriptRunner in JIRA.
• Determine ways to optimise and improve Atlassian Product/s setup and workflows and implements configuration changes.
• Document solutions and provides user training and guidance.
• Stay connected with the Atlassian community to keep up to date with the latest tools and trends.
• Responsible for the analysis and interpretation of requirements across several departments in relation to the Atlassian product suite, thereby mapping out and configuring the requirements on these products.
• Responsible for access management within the Atlassian Product suite.
• Responsible for the configuration of workflows for the management of business processes.
• Responsible for the configuration of dashboards for the provision of high-level reporting and analytics to stakeholders.
• Responsible for the extraction and provision of reports that contains specific data and needs for teams.
• Responsible for the support of other applications and systems that is within the Atlassian Suite.
• Responsible for the requirement definition, configuration and automation of business processes for clients.