Purpose Statement

• To provide support and service to designated stakeholders (including both internal and external, and excisting and potential clients) in full adherence with Capitec values and set SLAs, policies and procedures

Experience

Minimum

• General office systems

Ideal:

• Capitec Bank policies, including:
  • KPA procedures and policies
  • On line and cell phone banking process and technical frameworks
• Capitec banking system
• Client relationship principles and environment
• Liaising with 3rd party providers (role specific)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification

Knowledge

Minimum

• General office systems

Ideal:

• Working knowledge (role specific) of legislation relevant to banking environment (i.a. FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)
• Capitec Bank policies, including:
  • HR policies, disciplinary code and procedures
  • KPA procedures and policies
  • Adherence policies
  • On line and cell phone banking process and technical frameworks

Skills

• Communications Skills
• Administration Skills
• Attention to Detail
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record