Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve supportrelated processes and our customers’ technical support experience.
• Write tutorials, howto videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

Key job responsibilities

• Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve supportrelated processes and our customers’ technical support experience.
• Write tutorials, howto videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

• Minimum of 2+ yrs experience in relevant technical position
• Administrator skills on Linux/Unix and/or Windows and Networking
• Knowledge/experience in one or more modern programming languages such as Java, C++, Python, Javascript, .NET, PHP or Ruby
• Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)

PREFERRED QUALIFICATIONS

• Bachelors Degree
• Experience managing full application stacks from the OS up through custom applications.
• Exposure to Virtualization (HyperV, VMware, Xen).
• Good understanding of distributed computing environments.
• Exposure to security concepts/best practices.
• Experience with Cloud services and Cloud deployments.