Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist change management expertise.

Job Description

Scope – Salesforce People Change Manager

• Manage the people-side of change on the PSC Salesforce Programme to ensure adoption, embedment and proficient utilisation of the change/s, to maximize benefits realization, value creation, and achievement of strategic outcomes.

High Level Changes include:

• Drive accelerated change embedment, faster change adoption, and promote greater proficiency of the changes that impact colleagues on the Salesforce Platform
• The aim is to prepare the cluster and its businesses for change and to ensure consistency in execution to realize maximum benefits & ROI and to mitigate any negative impacts to both colleagues and customers.
• Collaborate with key stakeholders, including IT, HR, and Enablement Heads, to understand system changes and their impact on various teams. Foster strong relationships to ensure alignment and successful implementation.
• Design and deliver clear, consistent, and targeted communication plans that address the needs and concerns of different employee groups throughout the change process.
• Develop and execute comprehensive change management strategies tailored to support the adoption of new systems across the organization.
• Identify potential resistance and proactively address concerns through coaching, feedback, and ongoing support. Develop strategies to foster a positive attitude toward change and encourage system adoption.
• Establish metrics to monitor the progress of system adoption and employee engagement. Gather feedback and continuously refine change management approaches to ensure successful outcomes.
• Ensure that change initiatives align with the organization’s values and culture, reinforcing positive behavior and encouraging collaboration across teams
• Oversee the planning and execution of change management activities, ensuring timely delivery and alignment with project milestones. Coordinate with project managers, journey leaders and or scrum leads, to integrate change management efforts with overall project plans.
• Lead post-implementation reviews to assess the effectiveness of change management strategies. Identify lessons learned and apply them to future initiatives to enhance change readiness within the organization.
• Key Skills differentiator
• People Change management experience on Large scale/ complex tech-solutions initiatives, with specialty on resistance management and culture embedment
• Ability to use Data Analytics to build dashboards and predictive analysis
• Certified PCM accreditation

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)