KEY RESPONSIBILITIES:

• Ensure that the requirements set by the business are captured and documented correctly before any solutions are developed.
• Support MS Dynamics NAV, facilitating enhancements where necessary.
• Solving Business requirements through the use of current or new best of breed applications, compiling business cases for 3rd parties to meet this need where applicable.
• Maintenance and growth of all internal business systems.
• Build effective relationships with clients (mostly internal) to develop joint vision for projects
• Manage Client expectations through careful and proactive communications regarding requirements and changes
• Use negotiation skills to build final consensus on a common set of requirements from all stakeholders
• Ensure that Stakeholders understand implications of their decisions, and provide options and alternatives when necessary

Main Activities:

• Determine operational objectives by analysing business functions; gathering information; evaluating output requirements and formats.
• Design new computer systems by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Develop an understanding of how present and future business needs will impact solutions.
• Improve systems by studying current practices; designing modifications.
• Support all departments on current ERP system
• Recommend controls by identifying problems; writing improved procedures.
• Apply automation where applicable
• Provide references for users by writing and maintaining user documentation; providing help desk support; training users on relevant systems.
• Maintain user confidence and protects operations by keeping information confidential.
• Prepare technical reports by collecting, analysing, and summarizing information and trends.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Qualification & Experience:

• Relevant Bachelor’s degree or similar qualification with relevant certifications
• At least 2 years’ Experience in Microsoft Dynamics NAV / Business Central
• Office 365 / SharePoint Online / Azure experience – at least 2 years advantageous