Job Purpose

• To supervise operational processes, to ensure that direct reports follow appropriate procedures and maintain high standards and to provide excellent customer service through leading by example and motivating staff members.

Qualifications

• Matric with pass in Mathematics or accounting

Minimum Requirements

• Previous supervisory experience will be an advantage
• Two years gaming experience preferred
• Competency on Roulette, Blackjack, Poker, Punto Banco and Baccarat (with 9 months experience on Baccarat and/or Midi Punto Banco)
• Presentable
• Good inter-personal skills
• Good attendance and disciplinary records
• Operationally required to work in a smoking environment

Main Resposibilites

• Opening and closing of gaming tables according to company and gaming board procedures.
• Table administration, including player tracking, fills and credits, and hourly counts.
• Guest relations, including recording player’s names, signing for complimentary drinks, handling disputes and assisting guests.
• Ensure Company and Gaming Board compliance in the way that dealers conduct games and monetary transactions.
• On the job development of dealers.