With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.
Job Description
Strategic Business Leadership- 25\%
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Develop and implement the overall strategy for the agency banking to align with the bank’s growth objectives and financial inclusion goals.
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Drive innovation in agency banking services, leveraging technology and customer insights to enhance service delivery
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Stay abreast of industry trends and competitive activities, country opportunities, and challenges to ensure that the business is well-positioned to provide competitive and industry-leading Agency banking services.
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Scan the external market to understand the future direction of the Agency banking and financial inclusion opportunities and work with RBB leadership to proactively react to the changing trend
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Lead and Co-ordinate all new initiatives, related to Agency banking
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Agree targets and take accountability for the overall achievement of performance objectives
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Lead, mentor, and develop the agency banking team, ensuring that they have the skills and resources needed to achieve their goals.
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Foster a culture of high performance, accountability, and continuous improvement within the team.
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Provide regular feedback and coaching to team members to enhance their professional growth.
Sales and Business Development- 30\%
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Drive sales and marketing initiatives through the agency network to increase customer acquisition and transaction volumes, especially deposits.
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Identify new market opportunities and strategic partnerships to expand the agency banking network
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Collaborate with the product development team to tailor banking products and services to meet the needs of the agency banking clientele.
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Foster strong relationships with key stakeholders, including branch networks, technology, Operations, and business partners to ensure efficient delivery of services across the agency network.
Network Expansion and Management-10\%
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Lead the expansion of the agency banking network, ensuring that the bank reaches underserved and unbanked populations across the country.
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Oversee the recruitment, onboarding, and training of new agents in line with governance and compliance requirements
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Ensure optimal geographic distribution and performance of agents across the network.
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Strategically partner with Organisations that can financially support Agency banking expansion in line with the financial inclusion agenda.
Operational Excellence- 5\%
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Establish and monitor key performance indicators (KPIs) for the agency banking network, ensuring high levels of productivity and efficiency among agents
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Implement processes for cash management, transaction processing, and service delivery across the network.
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Ensure that all agents have the necessary tools, training, and support to operate effectively.
Compliance and Risk Management- 10\%
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Ensure that the agency banking operations comply with all regulatory requirements and internal policies.
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Develop and implement risk management strategies to mitigate operational, financial, and reputational risks within the network.
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Conduct regular audits and assessments of the agency network to identify and address any compliance or operational issues and lapses
Financial Management- 10\%
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Oversee the financial performance of the agency banking unit, including budgeting, forecasting, and cost management.
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Ensure that the unit meets its revenue and profitability targets while managing expenses effectively.
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Analyse financial data to identify trends, opportunities, and areas for improvement.
Customer Experience- 10\%
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Champion a customer-centric approach within the agency banking network, ensuring that all agents deliver exceptional service.
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Implement customer feedback mechanisms to continuously improve the quality of service provided through the network.
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Address and resolve any customer complaints or issues related to agency banking services.
Key Performance Indicators (KPIs)
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Growth in the number of active agents and geographic coverage.
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Increase in transaction volumes and customer acquisition (Retail and SME) through the agency network.
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Growth in the liabilities
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Compliance with regulatory standards and internal risk management policies.
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Achievement of financial targets, including revenue, profitability, and cost efficiency.
Customer satisfaction and retention rates within the agency banking segment
Knowledge and Expertise
Essential
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Proven track record of leadership and team management within a banking environment.
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Strong understanding of banking regulations, compliance, and risk management, and financial inclusion
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Experience in business development, sales, and marketing within the financial services industry.
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Strategic thinking and the ability to translate strategy into actionable plans.
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Strong leadership and people management skills.
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Excellent communication and relationship-building abilities.
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High level of integrity, professionalism, and ethical conduct.
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Analytical skills with proficiency in financial management and reporting.
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Ability to work under pressure and manage multiple priorities.
Experience And Qualifications
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Bachelor’s degree in Banking, Finance, Business Administration, or a related field; a Master’s degree or relevant professional certification is an advantage.
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Minimum of 8-10 years of experience in banking, with significant experience in agency banking, retail and business banking, or a related area.
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Project management experience
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)