Mandatory Qualifications:

• High School Certificate
• Tertiary qualification or relevant Financial Information Systems Qualification
• At least 5 years in a similar role providing support, project implementation and upgrades
• Strong background within Finance and JDE Finance Modules

Advantageous skills:

• Financial Information Systems
• System configuration
• Business Analysis
• BI reporting

Technical Skills should include:

• JDE training per module
• Understanding of database
• Basic Programming
• Writing technical specifications

Personal Competencies should include:

• Receptive listening skills
• Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Team player
• Customer Service Orientation
• Technological competence
• Detail oriented
• Quality oriented
• Sound interpersonal skills
• Process oriented
• Good Communication (written and verbal) and presentation skills
• Highly self-motivated
• Proven analytical and problem-solving abilities
• Able to prioritise and execute tasks in a high-pressure environment

Your Key Performance Activities will include but not limited to:

Provide ERP system support and solutions:

• Partner with business representatives at all levels to assess, initiate, refine and design appropriate process and technology solution:
• Gather and document business and functional requirements, system flow diagrams, functional specification etc. to meet the requirements, estimate time and resourcing requirements.
• Gather operational and functional requirements from business users and subject matter experts, analyse the information and data gathered, and provide direction in formulating new functions, processes, and procedures.
• Analyse and examine business processes and procedures by reviewing user roles, use cases and other application specifications in detail.
• Analyse issues to figure out the best solutions and working with technical and change management teams to get the changes implemented.
• Define small to medium project scopes and expectations and confirm that the application requirements are established and in operation within the project schedule and budget.
• Develop, test, and implement specifications:
• Develop technical specifications to implement solutions that are accurate, streamlined, and well documented.
• Develop test plans and oversee the execution of tests for new functionality, system enhancement, upgrades, and integration.
• Apply and test configurations to assigned JDE Application setup.
• Liaise with team members before implementing changes to check up and down-stream consequences.
• Design business processes, applications, and operational reports in support of various applications and business areas.
• Implement product configuration changes addressing business requirements and process reengineering.
• Follow all prescribed software development life cycle and project management processes and procedures.
• Ensure that operational requirements are properly implemented, and operational procedures are followed.
• Provide functional application support and deliver JDE solutions:
• Provide post implementation support for the implemented solutions.
• Function as a JDE subject matter expert and assist end-users by problem solving, addressing queries, and encouraging increased adoption of functionality.
• Liaise with development teams on technical specifications for all module reports, interfaces, customization, extensions, and workflow requirements.
• Collaboratively develop customised training for end users.
• Prioritize and resolve system issues to provide end-user support to ensure the system is performing as designed, information is timely and accurate, and end-users are functioning effectively.
• Implement, monitor, and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Research, enable and consult on improvements and opportunities to harness technology.