Role Responsibility:
Effective management of Installations and Maintenance

• Ensuring installations and uninstallation of ABMs are completed.
• Provide training to customers of new ABM.
• Maintain and install docking stations.
• Maintain ABMs and install new modifications.

Effective management of Operational Excellence

• Ensure that customers needs are attended to timeously.
• Workmanship is always at the highest level.
• SLAs to be completed according to the business arrangements.
• Maintain and care for equipment issued by the business.
• Collect faulty canisters from the cash centre for repair by the service centre.
• Monthly maintenance to be completed according to SLA agreements (98\% per vendor).
• Correctly completing Call logging system (Journey) for reference, billing and stats.

Effective management of Client Retention

• Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.

Effective management of Customer Service

• Perform spot fixing on-site.
• Ensure technical call-outs are attended within time limits of SLA.
• Working extended hours when needed.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of each years branch/region/national safety plans.
• Participate in safety forums created by the company for example safety meetings and safety talks.
• Report all safety incidents to the relevant people.
• Discuss all safety incidents on all levels.
• Follow-up on any activities through safety. meetings/committee/representatives/management.
• Attend safety education and refresher programs.
• Comply with safety policies and procedures at the workplace.
• Distribute safety information as and when required.
• Wear protective clothing all the time.

The Ideal Candidate:
Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.
• A valid drivers license.
• Electrical skills.
• Technical skills.

Skills and Attributes

• Delivering great customer service.
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Attention to detail.
• Work under pressure.