Job Description

ROLE PURPOSE

• This person will support Nexio production Infrastructure and VIP Desktop Support.
• The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.

ROLE REQUIREMENT

• VIP Desktop Support for Nexio Exco and Manco Members
• Kutana Support (Nexio Board Members)
• Ensure Business SLA is maintained
• Resolve infrastructure incidents
• Conduct Regular health checks on production systems
• Assist in the bi-annually disaster recovery testing schedule
• Conduct Monthly Security Compliance checks on the servers
• Investigate and implement new technology developments
• Ensure data is supplied for the monthly IT Report
• Conduct quarterly system patching
• Stay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job

TECHNICAL / PROFESSIONAL COMPETENCIES

• supervise R&D laboratories and other technology development units
• assess technological aspects of major strategic initiatives This assessment includes the technological implications of proposed acquisitions, joint ventures and strategic alliances
• constantly developing new technology skill sets to push ahead of the competition.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• A+
• N+
• S+ (beneficial)
• ITIL (beneficial but optional)
• Any Microsoft Certifications (beneficial)
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure
• Working hours Mon. – Fri. 08h00 –17h00
• Must be prepared to work overtime.
• Must have own transport

OTHER REQUIREMENTS

• <5 Years desktop and server support experience
• Working experience on windows servers AD, Exchange, SQL, Hyper V, sharepoint
• Working experience on vmware software products and Symantec products
• Experience with server hardware and software
• Experience with storage devices
• Experience with network switches
• Good telephonic experience
• Good email etiquette
• Good people skills
• Adaptive to technology
• Fast Learner
• Good Problem Solving and Analysis
• Flexible to any scenario
• Has demonstrated the ability to work well with others, team work ethic.
• Willingness to learn
• Positive attitude
• Delivering Results and Meeting Expectations
• Following Instructions and Procedures
• Learning and Researching