Job Description

ROLE REQUIREMENT

KEY ACTIVITIES

• Configurations of CE devices – Routers, SD WAN Appliances, Firewalls, etc.
• Assurance of services after they have been implemented in order to hand them over to the support Team.
• Visit customer sites to fix the problems if necessary.
• Investigate and identify the source of problems
• Follow-up with internal business units, suppliers or vendors during problem fixing.
• Involve quality assurance (QA), quality control (QC) and service level management (SLM).
• Set up VPNs on Provider Edge and Customer Edge devices.
• Implement and Assurance of different Access Services.
• Serve as the technical lead/expert within an order fulfillment team
• Serve as a concept designer and expert within an order fulfillment team
• Gather and define network and technical level specifications, design and implement within the provided network infrastructure.
• Direct and control the implementation of data communication networks.
• Act as an escalation point to resolve device and service problems.
• Act as an escalation point to resolve network problems.
• Act as an escalation point to resolve concept/solution/business problems.

Have knowledge and understanding of the following:

• Design and Implementation of VPN, Security and Hosting solutions.
• Router and Switch Configuration – primarily (but not exclusively) focused on Cisco equipment.
• Understanding of L2 and L3 technologies and protocols.
• Understanding of Class and Quality of Service.
• Routing and Switching, SDWAN, Hosting and Security.
• Have knowledge and understanding of all technical aspects of L2 and L3 data communication networks and network elements.
• Have a working knowledge and ability to troubleshoot within the disciplines of Routing and Switching, Hosting Services, Security Services or Voice Services.
• Interpret and solve novel problems experienced on L2 or L3 data communication networks.
• Communicate and liaise with people in other teams tasked with the fulfillment of customer technical and service orders.
• Conform to the protocols specified for the delivery of work.
• Interact fluently and successfully with customers and all other parties involved in the delivery of solutions.

KEY COMPETENCIES

• Understanding of network protocols (TCP/IP, DNS, DHCP)
• Configuration and troubleshooting of network devices (routers, switches, firewalls)
• Knowledge of VPN and VLAN setup
• Proficiency in operating systems (Windows, Linux, Unix)
• Experience with server management and virtualization technologies (VMware)
• Familiarity with cloud platforms (AWS, Azure, Google Cloud)
• Provisioning and managing cloud resources (virtual machines, storage, databases)
• Knowledge of cloud networking and security practices
• Proficiency in scripting languages (Python, PowerShell, Bash)
• Automation tools (Ansible, Terraform, Puppet, Chef)
• Continuous Integration/Continuous Deployment (CI/CD) pipelines

PROFESSIONAL COMPETENCIES

• Strong analytical and troubleshooting skills.
• Ability to diagnose and resolve complex technical issues.
• Meticulous in executing provisioning tasks and documenting processes.
• Ability to analyse system and network performance data to optimize provisioning.
• Ability to explain technical concepts to non-technical stakeholder

QUALIFICATIONS & EXPERIENCE

• A valid CCNP Cisco certification, Security certifications and Cloud Applications certifications.
• 3 - 6 years relevant Provisioning experience with MPLS Networks, SD WAN Technologies (Meraki, Velocloud, Viptela), Cloud Application (AWS, Azure, VMware), Security Technologies (Fortinet, CheckPoint, Zscaler, Cloudflare).
• Experience in the application of data communication technology to the solve customers’ business problems - L3
• Knowledge of ISP Technologies, Broadband and Access solutions - L2 / L3
• Knowledge Security, VoIP or Hosting technology as a primary or secondary skill – L2 / L3.
• Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1 to L3.
• SD-WAN experience would be an advantage
• Programming skills (Python, SQL, Data Modeling languages, APIs, etc.) would be an advantage