Job Description

Job Description

• To minimize the financial risk of the company by ensuring maximum collection of outstanding debt. The incumbent will take responsibility for the credit portfolio allocated, however would contribute to the overall collections and performance of the team.

Job Requirements:

• Grade 12.
• Credit Administration or Credit Management Diploma.
• Basic bookkeeping or accounting qualification advantageous.
• 2+ years’ experience in collections/ credit control environment.
• Prior private hospital experience advantageous.
• Ability to grasp Medical Scheme rules and requirements.
• Computer proficiency – Excel & SAP system.

Critical Outputs:

• Work within set collections targets and collect outstanding debt to ensure bad debt is kept to a
• Prioritize collection of high value accounts in line with Medical Scheme payment
• Escalate account queries and issues to Collections Manager immediately, if this cannot be personally
• Escalate account queries to Financial Manager/Case Manager at hospital level for
• Ensure hospitals have provided feedback alternatively follow up on outstanding issues until resolution achieved – escalate to Collections Manager were assistance is
• Liaise with legal representatives regarding outstanding accounts / bad debt, where applicable.
• Access Medical Scheme websites (where applicable) to monitor monies paid v outstanding and update SAP system as required
• Contact Medical Schemes to obtain outstanding remittance and address over-payments and short-payments.
• Contact private patients to follow up on outstanding payments or payments to be made daily prior to
• Follow up on payment of monies due from patients if Medical Scheme Benefit Limits have been
• Review and understand age analysis in terms of managing debtors’
• For COID, daily contact required with COID in terms of meeting submission requirements (i.e. all required documentation is available and submitted) and regarding outstanding payments.