ROLE SUMMARY

• As a Rates Administrator, you play a crucial role in ensuring the availability of high-quality product content. Your responsibilities include aligning content with production standards; business requirements and product agreements, while meeting the needs of platform users.
• You will work in a dynamic and time-sensitive environment alongside a team of dedicated individuals committed to supporting our business partners in their sales and decision-making endeavours.
• Your understanding of how both collective and individual efforts contribute towards achieving outcomes, along with your ability to proactively engage and collaborate with business partners, product content providers and platform users, will be vital skill sets to enabling the Content Operations Team to achieve its objective of delivering the right content, at the right time.

KEY RESPONSIBILITIES

• The capture and maintenance of supplier product content – specifically rates content and its related material, onto the various systems, used as part of the content production and management process.
• The management and maintenance of product rates availability levels within your portfolio assignment, ensuring that they:
• Meet sales usage needs
• Are aligned to product service level agreements,
• Fulfill content operations requirement
• Identifying and actively communicating changes (both negative and positive) occurring within your product portfolio assignment to those responsible for managing and/or communicating such changes to stakeholders.
• Timely and accurate management and maintenance of all content production records related to your product portfolio.
• Direct or indirect post-production engagement with content users to assist with the speedy resolution of Content Production Queries.
• Providing assistance to the Rates Team Manager with the training of new starters and conducting rates capture quality assurance checks for new and junior team membrs.

Job requirements

QUALIFICATIONS

• Certificate or Diploma in Travel & Tourism

SKILLS AND EXPERIENCE

• Minimum of 3 years experience in a rates administrator role.
• Team Leader Experience advantageous
• Solid understanding of tourism terminology and principles.
• Proven ability to comprehend, extract, and translate raw data into content that meets end-user requirements.
• Ability to understand and apply product contractual agreements.
• Experience with APIs (sourcing, set-up and maintenance)

COMPETENCIES

• Deciding and initiating action
• Planning and organising
• Working with people
• Exceptional written and verbal communication skills
• Good listening skills
• Learning and researching
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Working in an asynchronous manner

ATTRIBUTES AND BEHAVIOURS

• Accountable
• Detail orientated
• Quality focused
• Organised
• Solutions driven
• Adaptable
• Confident
• Independent
• Proactive
• Agile