Responsibilities:

Sales & Business Development

• Set & communicate daily sales targets to everyone on the team including casuals
• Focus the team on delivering excellent customer service
• Create relationships with GPs, podiatrists, schools, clubs & gyms in the area to generate sales
• Grow customer data base and communicate offers regularly

Team Management

• Build a team environment through daily team meetings and providing regular feedback
• Lead and motivate the store team to maximize sales and provide exceptional customer service in line with Birkenstock standards
• Master the feedback process & provide monthly feedback to all team members
• Develop the team through weekly Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Minimize and control staff costs and store controllable expenses (e.g. discounts given, petty cash, stationery, phone, cleaning etc.) through proactive and effective management.
• Complete weekly time sheets, allocate tasks to rostered staff & coordinate lunch breaks

Inventory

• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Run daily negative stock report and request relevant adjustments
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained to Birkenstock standards
• Run daily inventory reports

Daily Operations

• Oversee the administrative processes at store level and ensure compliance with all policies and standards with respect to the handling of cash, stock control, POS, visual merchandising, security and operational health and safety
• Ensure visual merchandising of the stock and windows complies Birkenstock standards
• Open and close the store
• Reconcile cash to end of day tender report and prepare banking.
• Bank takings.

Month End

• Prepare month end reports.

Individual Attributes:

• Outgoing determined self-starter
• Retail management experience preferably at a national retail chain
• Demonstrated ability to achieve sales budgets
• Proven people management and leadership shills
• Excels at coaching, driving and developing a team
• Extensive stock management experience
• Proven merchandising skills.
• Excellent attention to detail.

Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous