Key Responsibilities:

• Maintain the effective functioning of departments under the span and control of the logistics team namely: Optimal Transport Management, Customer Deliveries and Warehouse operations.
• Ensure that systems and procedures operate effectively.
• Deliver effective and outstanding delivery service.
• Maintain the company vehicles, material handling equipment and site in a cost-effective manner.
• Ensure the efficient provision of security services.
• Engage transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments.
• Audit and ensure adherence to the relevant road traffic legislation.
• Conduct regular fleet inspections as per the fleet guidelines to ensure compliance with road traffic act and internal measures.
• Understand and monitor fleet key performance indicators and implement corrective action plans where required.
• Ensure that Fleet/Transport Resourcing is optimal and that their appearance upholds the company image at all times.
• Manage performance of contractors in according to the agreed SLA.
• Oversee the Warehouse to ensure the stock availability and the quality of the stock.
• Manage DOC and working capital.
• Oversee Returnable bottles i.e., returns to issues and weeks/days in trade.
• Ensure that all product invoicing and empty return procedures are adhered to.
• Manage operations execution and expenditure in line with budgets and forecasted resourcing.
• Minimize overtime and temporary employee usage.
• Look for internal and external financial optimization opportunities.
• Provide input into the monthly financial performance, analysis and ensure the necessary plans are put in place to correct if     required.
• Ensure that the Asset Management Master data is up to date and accurate.
• Assist Ops Manager with compiling the yearly operational and capital budget for individual departments.
• Provide input in updating the expense budget through 1st and 2nd forecast taking into account all operating variables.
• Mange the end-to-end Owner Driver function in line with the latest Owner Driver management guidelines.
• Ensure Customers receive deliveries within the agreed service level requirements.
• Ensure optimal resourcing to meet Customer service requirements.
• Manage the customer ID Card process.
• Assist in the development of Business plans in line with the relevant guidelines.
• Facilitate the understanding and execution of the Business plan by all relevant stakeholders
• Analyze the customer service results and ensure that detailed plans are developed to widen the competitor gap.
• Gather customer intelligence and make the necessary changes to support superior customer service delivery.
• Review internal and external business processes for alignment with business strategy.
• Maintain product quality and relevant stakeholders engaged.
• Handle customer complaints and ensure that corrective action is taken where necessary.
• Ensure customer DSPs are aligned to the activity and changes communicated.
• Manage the OTIF component of customer service.
• Evaluate and maintain loss control procedures on an on-going basis.
• Ensure that the delivery fleet complies with all legal requirements as per the Road Transport Quality System.
• Ensure that stacking heights are complied with and maintained.
• Adhere to and maintain site housekeeping standards.
• Ensure adherence to site safety standards as part of the Safety, Health, and Environmental Committee.
• Ensure compliance with all relevant legislation.
• Manage the organization’s assets in line with policy and procedure.
• Review and sign off the necessary internal governance processes.
• Assist in conducting monthly stock counts in line with Inventory management procedures and processes.
• Ensure routine Quality Control inspections in the Distribution Centre.
• Conduct and manage Quality and Risk Audits
• Manage ICC Audits and ensure that ICC standards are adhered to.
• Understand, implement, and adhere to Internal Control Measures such as: ICC’s, ISO requirements, Owner Driver Audits and     Operations Excellence requirements.
• Create an environment that allows for cross functional learning and integration.
• Conduct regular team meetings to understand performance as well as to ensure achievement of short- and long-term objectives.
• Ensure that all reports are compiled and analyzed to monitor costs and efficiencies.
• Ensure that Operational Costs cents per liter is contained through continual investigation and improvement of asset utilization     and effective warehouse management.
• Collaborate with the COE on business Improvement projects/ plans.
• Support regional initiatives in line with the business plan.
• Follow the organizations policies and procedures and identify opportunities for continuous improvement.

Job Requirements:

• A Relevant tertiary qualification (degree) in Logistics or Supply Chain Management
• A minimum of 5 years of relevant experience, inclusive of 3 years in a Leadership/management role.
• Proficient in MS Office, SAP, Strato, ATG, TMS, Tableau, Qlikview, Success Factors experience beneficial.
• The ability to work under pressure and meet tight deadlines.
• Excellent communication skills (both written and oral) and sound presentation skills.
• The ability to work after hours and / or shifts if necessary.
• Knowledge of all relevant legislation.
• Knowledge of customer service principles and practice.
• Experience in a customer service environment is essential