Description

He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

• Conducts Restaurant Orientation onto the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge.
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.

Requirements

• Presentation skills and written communication as well as oral communication skills.
• Incumbent must possess an understanding of the learning process as applied to in-store training.
• Ability to require knowledge of and handle participative training techniques as used in the KFC system.
• Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
• as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
• Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.