Are you someone who can:

• Analyse, provide assistance and guidance to team leaders and assessors with the technical aspects of claims.
• Ensuring adherence to organisational best practice and legislative requirements.
• Accurate assessment, investigation and validation of complex long-term insurance claims/ claims with high value in accordance with the goals, objectives, processes and standards of the organization in order to meet customer.  These claims include funeral and death.
• Taking ownership of queries and ensuring they are resolved timeously and effectively
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non disclosure.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Providing effective, efficient and professional service to all our customers and branches, both telephonically and through written correspondence.
• Assist with system and process development.
• Teamwork to meet service and quality standards.

You will be an ideal candidate if you:

• Grade 12.
• Suitable tertiary qualification.
• At least 2 years experience in risk claims which must include experience in funeral and death.
• Experience in identification of managing claims fraud.
• Long-term insurance industry and product knowledge.
• Extensive knowledge on all FNB Life products