Key Responsibilities

The Role

• The main purpose of this role will be to assist the members of the Life/Health Finance Team in all aspects of data handling and analysis work with the key focus on improving, developing, and automating processes and creating robust solutions around data management challenges.

Key Responsibilities

• Individual and group premium administration
• Follow up and monitoring of outstanding data
• Claims administration
• Preparation and loading of claims into internally developed SQL-based system
• Creation of authorized claims batch payments
• Ensuring all claims are appropriately authorized
• Follow up on outstanding claims
• Performing claims account reconciliations
• Attend to client queries
• Assist claims and other internal departments
• To provide input and ideas for the improvement of team processes, with the focus on automating these as far as possible
• Streamlining processes to ensure efficiencies are being made in the team whilst providing high quality and consistent service to all clients
• Ad hoc tasks and reporting as required from time to time

Qualifications & Experience

We are looking for top applicants that offer the following skills and experience:

• Relevant tertiary qualification
• Excellent Excel Skills
• Relevant degree or diploma
• Knowledge and understanding of administration processes
• Excellent organizational skills combined with a high level of attention to detail
• Basic financial understanding
• Willingness to learn internally developed systems
• Ability to work in a methodical and systematic way
• Strong written and oral communication skills
• Strong numerical and analytical skills
• Strong interpersonal skills with an ability to work effectively as part of a team, deal with people at all levels and in all areas of the business and engage with clients
• Ability to work with minimum supervision
• Ability to prioritize, while remaining flexible to deal with changing work demands
• Comfortable working in a high-performance environment