Education:

• Matric.
• A 3-year tertiary qualification (NQF6 or above) with relevant business orientation (Advantageous).

Experience:

• 1 to 2 years of experience in an administration environment.
• Experience in the policy administration environment would be beneficial.
• Call Centre experience would be beneficial to assist with telephonic enquiries.

Knowledge and Skills:

• A good business acumen.
• Knowledge of Financial institutions (advantageous).
• Computer Literate (MS Office Package).
• Have excellent administration skills.
• Display attention to detail and analytical skills.
• Have strong organisational skills.

Competencies:

• Ability to communicate clearly and effectively both verbally and in writing.
• Demonstrate good telephone etiquette.
• Have good problem-solving abilities.
• Be solution driven and take accountability and responsibility of own work.
• Deadline and target driven particularly in a production environment.
• Be adaptable.
• Have an ability to work within a teamwork environment.
• Have stress tolerance and resilience.

Duties and Responsibilities

Key Responsibilities

• Generate Counter offer Letters for Personal cover and Business Assurance, manual and system generated letters.
• Responding to customer inquiries (calls/emails) and resolving customer complaints professionally.
• Drafting of Underwriting correspondence letters, emails correspondence with reassurers and requirement letters.
• Resolve and respond to non-Disclosure queries.
• Review the HIV correspondence and to Liaise with the Medical Officer.
• Reviewing and uploading Trace and upload lab results.
• Taking ownership of service level standards and ensure they are reached consistently, accurately executing policies and procedures related to service delivery in Operations and other areas.
• Identifying and escalating priority issues.
• Data capturing of customer information, with a reduced element of error with accuracy and attention to detail in processing work.

Relationship Building & Communication

• Collaborate effectively across business units to achieve business results.
• Build and maintain relationships with internal and external clients and stakeholders.

Maintain Product Expertise

• The Underwriting Administrator must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product. Identify process and procedure improvements and make recommendations to streamline and simplify processes.

Assist Management and Support Team:

• Provide support to the broader Life Operations teams
• Assistance and finalisation of team projects
• Identify systems failures to escalate to the appropriate support team and implement required workarounds to prevent impact on member journey and productivity