Job Description

• Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.
• They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.
• They take direction from the AMS Lead and System Administration Technology Lead, and work closely with the Application Development teams.
• They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.

As the successful candidate, you will:

• Leverage your experience using the OpenRoads Designer suite of tools to provide application level technical support for OpenRoads Designer and related products.
• Work with the application development lead and the ProjectWise managed workspaces lead to assist in the development, maintenance and testing of OpenRoads\OpenRail workspaces both in and out of a ProjectWise managed workspaces environment.
• Read, interpret and understand CAD standards from various sources and integrate requirements into OpenRoads\OpenRail workspaces.
• Manage, support, and resolve complex software, vendor, and proprietary technical issues.
• Assist in preparing and providing examples and datasets to the vendor as part of service ticket submissions and working with the vendor to have issues resolved.
• Identify and resolve medium to highly complex production problems for support of applications.
• Maintain system documentation.
• Maintain current knowledge of relevant technologies as assigned.
• Collaborate and interact with various stakeholders including the ICT team.
• Work closely with application development teams and vendors to tune and troubleshoot applications.
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
• Willing to work after hours as part of a global team.
• Lead and participate in efforts to develop and implement processes for application and system monitoring.
• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases.
• Adhere to standards and processes for systems in Hatch.
• Responsible for the process from Development to Production release

Key experience:
Skills

• Understand how OpenRoads and\or OpenRail Designer tools are effectively applied in a real-world environment.
• Configuration\setup of OpenRoads\OpenRail workspaces. Ie Bentley configuration syntax, dgnlibs, annotation groups, sheet seed files, feature definitions, feature symbologies and element templates
• Understand software and hardware requirements of varied departmental systems.
• Understand the workflow and process requirements of complex application systems.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
• Excellent problem solving/analytical skills and knowledge of analytical tools.
• Display and execute logical and complex troubleshooting methods.
• Excellent verbal, written communication, and ability to work well with others.
• Teamwork: Working together to achieve organizational and team goals
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management.
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.
• Ability to work unsupervised and demonstrate progress.
• Desirable additional skills:
• Experience with Azure DevOps, Scrum\Agile software development methodologies and\or Git would be highly regarded.
• Willing to work in the office is highly desirable.

Experience

• Minimum 3-5 years’ experience in the Civil Design field
• Experience with at least one of the following Design Tool platforms:
• OpenRoads Designer
• OpenRail Designer
• Exposure to any of the following enterprise systems: Bentley ProjectWise, MS SharePoint
• Experience with configuring OpenRoads\OpenRail to client specified standards is highly desirable.
• Programming experience or experience with the MicroStation and OpenRoads SDK’s is highly desirable.

Knowledge

• Bachelor’s degree or equivalent combination of education, training or work experience

Key design software experience:

• OpenRoads Designer
• OpenRail Designer
• OpenRail Overhead Line Designer
• Applicants with Inroads/MXRoads/GEOPAK experience will be considered.