KEY RESPONSIBILITIES

• Manage expediting tasks and the repair process instructions from system through any communication and or documents. Working on Audawatch, BPM & ClaimCenter
• Contact assessor, MBR or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise?
• Ensuring towed vehicles reach the correct destinations.
• DOS
• Car Rental arrangement on Broker internet registrations
• Managing Towing process end to end in motor claims
• Escalating MBR Non-Compliance to CRM, to facilitate the process.
• Completing outstanding information on Audawatch.
• Create and amend tasks on Abuntex Integrated claims
• Handle complaints, queries and all interaction with, Service Providers, internal stakeholders, Relationship Managers.
• Post Support on BPM and RSS.
• Manage status 70, 80 and 90, keeping dashboards up to date and meeting TAT targets.
• Manage workload and instructions from system through any communication and or documents.
• Contact Suppliers to follow up on outstanding invoices.
• Reconciliation of outstanding payment according to the supplier’s reconciliation reports.
• Processing recoveries
• Ad hock tasks that need urgent attention.

QUAILIFICATIONS & EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of ClaimCentre, Avaya, Abuntex, Dreamtec and BPM will be an advantage

SKILLS

• Ability to verify and interpret policy and appraisal detail
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate
• Business ethics
• Excel
• Conflict Handling