JOB DESCRIPTION

• The purpose of this position is to ensure an vehicle that is towed reached the correct Santam destination, drive down storage costs and towing costs as well as follow up on the repair process on motor claims after the assessor has approved repairs to ensure the client does not experience delays and receives their car back in the agreed repair time, to process payments, approval of non-cash payments, Deal with escalations and complaints received regarding outstanding payments and repairs, closing of claims, manage open orders, following up on outstanding invoices, reconciliation of supplier outstanding payment reports as well as any administration functionality that needs attention

KEY RESPONSIBILITIES

• Manage expediting tasks and the repair process instructions from system through any communication and or documents. Working on Audawatch, BPM & ClaimCenter
• Contact assessor, MBR or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise?
• Ensuring towed vehicles reach the correct destinations.
• DOS
• Car Rental arrangement on Broker internet registrations
• Managing Towing process end to end in motor claims
• Escalating MBR Non-Compliance to CRM, to facilitate the process.
• Completing outstanding information on Audawatch.
• Create and amend tasks on Abuntex Integrated claims
• Handle complaints, queries and all interaction with, Service Providers, internal stakeholders, Relationship Managers.
• Post Support on BPM and RSS.
• Manage status 70, 80 and 90, keeping dashboards up to date and meeting TAT targets.
• Manage workload and instructions from system through any communication and or documents.
• Contact Suppliers to follow up on outstanding invoices.
• Reconciliation of outstanding payment according to the supplier’s reconciliation reports.
• Processing recoveries
• Ad hock tasks that need urgent attention.

QUAILIFICATIONS & EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of ClaimCentre, Avaya, Abuntex, Dreamtec and BPM will be an advantage

SKILLS

• Ability to verify and interpret policy and appraisal detail
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate
• Business ethics
• Excel
• Conflict Handling