customer-service-specialist-au-hours-at-believe-resourcing

Job Description:

Beware of scammers who pose as reprensentatives of genuine employers.

Offering global, cost effective recruitment services. I BELIEVE that every successful recruitment marketing plan relies on optimised and effective strategies. I am here to help with innovative talent acquisition, strategy and creative solutions for my Clients and finding the Dream Job” for my Candidates

Customer Service Specialist (AU Hours)

About the Role:

Our client is looking for an independent contractor to join their team as a Customer Service Specialist with Australia’s leading retailer for D-K cup bras. In this role, youll be crucial in driving delivering exceptional customer support. This role offers the flexibility of remote work while providing the opportunity to contribute to a leading brand in the industry.

Hours of Work:

Monday to Friday, 5 nights per week.
12:30 AM - 10:30 AM SAST (South African Standard Time), aligned with Sydney time of 8:30 AM - 6:30 PM.
45-hour week, with a solid block of uninterrupted hours primarily focused on answering phones.

Work Environment:

Work from home in a quiet space with no background noise during phone calls.
Reliable fibre internet connection and backup power is essential.

Requirements:

Knowledge and experience in selling and fitting brands like Panache and Elomi;
Familiarity with the South African market, with stockists like Storm in A-G Cup;
Attention to detail;
Tech-savvy;
Strong communication skills, both with colleagues and managers (proactive and self-motivated);
Excellent English (spoken and written);
Curiosity and a drive for continuous improvement;
Demonstrates initiative and a strong work ethic.

Technical Skills (valued but not essential):

Experience with tools like Reamaze, Zendesk, Freshdesk, Ring Central, Shopify, Notion, and Slack.

Key Responsibilities:

Drive increased sales revenue through exceptional customer service.
Handle incoming calls using the computer-based phone system (Ring Central).
Call back customers to address inquiries or follow-ups.
Respond to customer emails (tickets) and live chat inquiries.
Engage in suggestive selling (cross-sell and upsell) during inbound calls and emails.
Perform administrative duties related to Customer Service, including checking Catch and MySale Marketplaces, assisting with tasks from the warehouse, and responding to online product reviews.
Provide support to the business with any additional tasks as needed.\