About the role:

• Are you dynamic, motivated and passionate about customer service, ICT and audio-visual technology? Are you enthusiastic about lifelong learning? Apply your outstanding interpersonal and management skills as manager of our clients Classroom Support Services team. The team is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.

Responsibilities:

• Managing a team of support consultants as well as a pool of student assistants
• Recruiting, coaching and motivating staff
• Planning and prioritising team activities
• Ensuring excellent levels of service through daily operations that meet service level agreement targets
• Managing projects
• Ensuring communication and collaboration with customers, end-users and other IT staff
• Controlling expenditure

Requirements for the job:

• A relevant tertiary qualification (NQF 6 or higher)
• A minimum of 6 years’ experience in an ICT or AV environment, with 2 of them at a managerial level
• Demonstrated knowledge of customer service, IT technologies, and audio-visual technologies
• Project management experience
• Expenditure control experience
• Excellent communication and interpersonal skills
• The ability to work independently and under pressure
• Planning, prioritisation, problem-solving and analytical skills
• Ability to develop and maintain relationships
• Capacity to contribute effectively and creatively to a team