Description

• Maintenance and operations focused team member for our cloud and on premises UEM platforms.
• Make sure that the infrastructure for UEM platforms run smoothly.
• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.
• Collaborate with an international product team, external providers, vendors and end-users.
• Working closely with the Unified Endpoint Management Product Owner and the Line manager to steer and support the feature team from a technical point of view.
• Manage a technical team in the Sub Product Owner role to fulfil the prioritised requirements using agile methodologies.
• Collaborate with Business and IT Product Owners and colleagues across multiple products and countries.
• Be the first point of contact for product owners, operations teams and testers regarding any queries relating to requirements and tech quality.

Minimum Requirements

• Degree in Information Systems or equivalent experience.
• ITIL certification.
• Any Scrum certification.
• Minimum of 5 years of IT operations experience.
• Minimum of 3 years of ITIL work experience.
• Minimum of 3 years of Scrum work experience.
• Minimum of 5 years in a Team Lead / Agile Master environment.
• Knowledge of ITIL and ITSM such as Problem-Incident-Change processes.
• Expertise in agile development and DevOps incl. JIRA / Confluence.
• Knowledge of current IT architectures, vendors, and trends.
• Project and Start-up Management experience.
• Any additional responsibilities assigned in the Agile Working Model.