Main Purpose of the Job

The Repairs Specialist will diagnose, repair, and maintain various electronic devices and equipment. This role requires technical expertise, problem-solving skills, and a commitment to providing excellent customer service while ensuring operational efficiency and profitability.

Education, experience and competencies

• National Diploma
• Bachelors degree (Advantage)
• 3 years supervisory experience in manufacturing environment
• Proven experience in repairing electronic devices, with a strong understanding of electronic components and circuitry.
• Proficient in using diagnostic tools, soldering equipment, and other repair tools.
• Own Transport and valid driver’s license

Responsibilities

Technical Repairs and Maintenance:

• Diagnose and repair electronic systems.
• Perform troubleshooting to identify issues and determine appropriate repair solutions.
• Conduct routine maintenance and testing of electronic equipment to ensure proper functioning.
• Keep accurate records of repairs, parts used, and time spent on each repair task.
• Ensure all repairs are completed in a timely manner while maintaining high-quality standards.

Operational Efficiency:

• Minimize daily costs and wastage by efficiently using equipment, and resources.
• Maximize profits by running an efficient Repairs Department, adhering to lead times and delivery dates.
• Assist with the RMA system and manage stock control.
• Verify that information entered the system is correct and ensure the Work in Progress (WIP) is up to date.
• Generate and analyse data and reports as required by internal and external customers.
• Customer and Stakeholder Relations:
• Build and maintain strong relationships with customers through professional conduct, regular feedback sessions, and open communication
• Deal proactively with external and internal customers/stakeholders to ensure issues are resolved promptly, complaints are fully understood and addressed, expectations are met, and relationships are strengthened.
• Provide excellent customer service by communicating with clients about repair status, and any other relevant information.

Team Collaboration and Development:

• Collaborate with the team to resolve complex issues and provide feedback on recurring problems.
• Liaise with repair technicians, and internal staff regarding information required for processes.
• Assist in training and mentoring junior technicians as needed.

Continuous Improvement:

• Stay up to date with the latest industry trends, technologies, and repair techniques.
• Maintain a clean and organized work area, ensuring all tools and equipment are properly stored and maintained.
• Ensure technical competence to achieve desired results.