key-account-manager-operations-air-sea-at-dsv

Job Description:

Beware of scammers who pose as reprensentatives of genuine employers.

In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, process...

Key Account Manager, Operations, Air & Sea

Job Related Requirements

Grade 12 Certificate
Minimum 5 years’ experience in Ocean Freight Forwarding
Minimum 3 years in managing people (supervisory or other)
Tertiary Qualification in Supply Chain or Logistics will be an added Advantage

Electives

Knowledge of current incoterms
Knowledge of Retail Logistics / supply chain
Knowledge of Order Management Systems
Good Communication Skills
Direct client facing
Requirement to work on excel reports at intermediate level
Previous Experience in Cargo Wise One (operating system)

Duties and Responsibilities

Management of operations team assigned to a specific set of customers
Liaise with customers daily to ensure alignment of operational tasks and objectives
Develop and maintain strategic relationships with customers
Support Key account manager with account reviews and presentations
Ensure account profitability is well managed and customer rate card is maintained
Manage and maintain service levels within the KPI’s set out in the service level agreement.
Understand the intricacies of the customers service requirements
Manage the team to ensure optimal efficiency and productivity
Collate weekly / monthly / quarterly data to present at customer meetings
Ability to work overtime as operational requirements