Job Responsibilities:

Technical Support:

• Provide support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve computer, printer, and peripheral equipment malfunctions.
• Install, configure, and maintain computer hardware and software.
• Assist in the setup and configuration of new workstations and user accounts.
• Hyper-V and virtualization of servers

Network Administration:

• Monitor network performance and troubleshoot connectivity issues.
• Maintain network infrastructure, including routers, switches, and firewalls.
• Implement network security measures to protect sensitive data.
• Effective Patch Management and Vulnerability Management

System Administration:

• Maintain and update operating systems and software applications.
• Perform system backups and data recovery procedures.
• Monitor system performance and troubleshoot issues.

Card Personalization Support:

• Provide technical support for card personalization equipment and software.
• Troubleshoot and resolve issues related to card encoding, printing, and personalization.
• Collaborate with production teams to optimize equipment performance.
• Knowledge of cryptography and key management, PGP, PKI infrastructure etc.

IT Project Support:

• Participate in IT projects, such as system upgrades, network expansions, and software implementations.
• Assist in the planning, execution, and testing of IT projects.
• Basic SQL knowledge and able to run basic SQL queries

Minimum Qualifications:

• Diploma or degree in Information Technology or related field and or Relevant IT qualifications
• Networking skills, including TCP/IP, routers, and switches.
• Certifications in IT support or network administration.

Working Experience:

• 5 to 7 years working experience in IT support and troubleshooting.
• Strong knowledge of computer hardware and software.
• Networking skills, including TCP/IP, routers, and switches.
• Experience in a production or manufacturing environment.
• Knowledge of card personalization systems and processes.

Skills and Competencies:

• Ability to work independently and as part of a team.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and organizational abilities.
• Ability to work flexible hours, including weekends and shifts, as required.
• Willingness to learn new technologies and processes.
• Strong communication and interpersonal skills
• Willingness to work in flexible working time models.
• Working accordance with set compliance and regulatory bodies (PCI /ISO, etc).