Your responsibilities will include:

• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
• Supporting the customer service & buying teams in resolving:
• Customer order queries;
• Complaints and associated resolution, including root cause analysis;
• Supplier delivery issues & queries.
• Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
• Management of all assigned Inbound queries
• Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
• Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
• Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Attributes:

• Solutions-oriented, can-do attitude; self-motivated
• Strong organisational & prioritisation skills
• Attention to detail
• Excellent communication skills, both written and spoken
• Ability to interact with internal & external stakeholders at all levels
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems

Qualifications:

• Matric
• At least 1 year relevant industry experience
• Competency in MS Office packages
• Relevant tertiary qualifications a plus

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING