SPECIFIC KEY RESULT AREAS

• Support product actuaries in managing a repository of RMM product rules and product history.
• Provide input on product technical issues throughout the product lifecycle.
• Ensure documentation of RMM product enhancements, annual rate reviews and annual savings changes, by creating and distributing sales manuals, product rules, A&P circulars and uploading to internal platforms (GSMobile, Intranet, etc).
• Provide recommendation on Arbitration complaints and forensic investigations, aligned with the fair treatment of customers.
• Co-ordinate and chair discretionary meetings, together with half-yearly reports to compliance and business owner.
• Analyse and provide commentary on RMM complaints, with recommendations for product or process improvements in line with market code of conduct.
• Create and execute plans that will enhance operational efficiency in non-standard or technical elements of the value chain and deliver excellent service to meet customer requirements.
• Build and maintain successful relationships with key stakeholders at different levels.
• Manage the work allocation and pipeline to team capacity.
• Work with IT to implement systems to enhance processes and productivity, as required.
• Identify risks and ensure governance and risk mitigation measures are implemented and adhered to.
• A key product representative at various regulatory and other project implementations.
• Consult widely across the business to ensure best practice is implemented with the management of products and service to customers.
• Produce management information to report on target achievements in relation to processes and turn-around times
• Provide technical support for annual campaigns, e.g. yearly policy updates and South African Retirement Annuity statements.

GENERIC KEY RESULT AREAS

Stakeholder Management

• The roles and responsibilities of the various stakeholders agreed and documented and measures put in place to report on adherence.
• Build relationships with stakeholders, peers and colleagues that impact across business areas.

Product

• Business rules documented, adherence monitored and issues addressed.

Governance

• Accountable for governance and compliance at an operational level.

Process

• Processes reviewed and documented.
• Inefficient methods of working rooted out and checks and balances put in place.
• Production targets set, monitored and reported.

Technology

• Current tools upgraded where appropriate.
• New or additional tools, applications and systems implemented to ensure continuous improvement in methodology.

Reporting

• Reporting to stakeholders in line with their roles and responsibilities.
• Reporting production and business metrics and reporting to the team.

Operational Efficiency

• Make innovative and strategic operational recommendations in line with the business strategic direction.
• Accountable for executing business plans at an operations level.

Role Qualifications:

• Matric
• Preference for relevant tertiary qualification (e.g. Commerce)
• Five (5) years working experience with ‘old generation’ products
• Five (5) years working experience in Mass Market
• Proficient in MS Office
• Stakeholder management experience
• Systemic thinker
• Have the ability to apply complex reasoning in a business context
• Proven sound analytical and problem solving skills
• Strong communication skills, both written and verbal
• Strong relationship building skills
• Excellent time-management, planning and co-ordination skills
• Ability to prioritise workflow and work under pressure.
• Have a strong bias for action.

Competencies:

• Aligning Performance for Success
• Business Awareness
• Decision Making
• Gaining Commitment
• Planning & Organising
• Ownership
• Technical Knowledge