Key responsibilities:

• Verbal and written collection of Accounts Receivable from a worldwide base of customers.
• Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.
• Determine and document reasons for overdue payments - obtain payment commitments
• Manage payments & prepayments in accordance with credit guidance
• Record information about financial status of customer and status of collection efforts.
• A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed
• Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.
• Monitor incoming payments and liaise with Shared Services for timely cash applications and account reconciliations.
• Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables
• Identify and escalate potential problems related to the financial status of a customer/group to necessary teams

The individual:

• Must be proficient in Microsoft Office – specifically Excel and Word.
• Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.
• Previous experience within the aviation industry is highly desirable
• Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.
• Must be able to work individually and as a team in a goal-oriented setting.
• Good negotiation skills.
• Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.
• Must be self-motivated and have excellent time management skills.
• Must have excellent verbal and written communication skills with a strong sense of Customer Service.
• Must be fluent in English both speaking and written
• Must have very good organizational skills.