Job Description

Scope of position:

• Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed and every guest request is completed in a timely manner.

Responsibilities:

• Ensure the highest level of guest service through the application of Fairmont Core standards and standard operating policies.
• Make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
• Stock up all pantries with clean linen according to par-stock.
• Assist the linen room as required, with daily tasks.
• Report immediately any Lost and Found article(s).
• Report any equipment which is malfunctioning.
• Ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
• Vacuum all corridors and staircases as assigned by section.
• Bring any guest supplies daily to pantries, according to daily order list and replenish service areas.
• Note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
• Move furniture from time to time.
• Refill daily chemicals.
• Clean all walls lights/ceiling lights as required.
• Assist with the removal of guestroom drapery for cleaning.
• Conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc.
• Keep Housekeeping Office, floor pantries & storerooms clean & tidy at all times.
• Report anything which could be classed as a Health & Safety hazard.
• Assist in on job training of new House Attendants as and when required.
• Attend training courses given by Housekeeping and Talent & Culture.
• Complying with any reasonable request by the Supervisor and Hotel Management.

Qualifications

• Fluency in English essential.
• Competency in verbal English essential.
• Previous experience in Hotel Housekeeping department desirable.
• Previous experience in customer service desirable.
• Previous experience in 5 star property desirable