Job Description

• This position will see supporting clients on the Palladium product by means of phone, email & teamviewer from our Johannesburg office.
• Keywords summarising this role: Well-versed in Accounting ERP software solutions, Business Analyst, Project Management, Time Management, Enthusiastic, Go-getter, Willing to go the extra mile.

Key Responsibilities:

• Support clients with problems and queries relating to Palladium
• Applying analytical skills in resolving problems
• Test, replicate & logging of enhancements and defects
• Work as part of the support team
• Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement
• Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
• Regularly updating clients regarding the status of their calls
• Undertaking any other projects as required by Team Leader or Support Manager

Key Requirements:

Skills and qualifications

• Grade 12 (Matric) or any other tertiary-level education
• Basic accounting, basic technical and business analytical skills
• Interpersonal Skills
• Thorough knowledge of MS Operating Systems (Win 7 to 12)
• Experience in similar ERP or Accounting products and their contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc

Desirable

• MS Excel 1,2 & 3
• SQL
• Software Support
• Helpdesk Experience
• People Skills
• Advanced Troubleshooting skills
• Working independently
• A junior or someone who has a proven track record

Minimum requirements

• Ability to function in a team
• Proficient in English
• Ability to use own initiative to ensure customer satisfaction
• Technical and practical approach to problem-solving
• Must have reliable transport, valid driver’s license and ID Document.
• Good Communication skills