Description

• Solugrowth is in search for a Trade Lane Coordinator - Ocean/Sea Freight to assist with commercial activities with 3rd party and internal service providers, to ensure that the business unit achieves maximum customer service and revenue.

RESPONSIBILITIES:

• Ensure that shipment files are handled in accordance to the various process flows and agreed SOP.
• Assist client services with any queries related to operations and documentary requirements needed to successfully facilitate a booking
• Check costing sheet from sales
• Make a booking with the preferred carrier(s)
• Send booking confirmations to client services
• Monitor booking placed, follow up with the shipping line and booking party to get the space released.
• Check draft bills prior to sending to client services and get draft confirmation where needed.
• Monitor SOB dates and update tracking/client services
• Ensure that client services are kept up to date on the progress of their shipments by updating MANTO and sending them regular status reports as per client agreed SOP.
• Track all shipments daily until SOB on last ocean freight leg to final POD
• Escalate transhipments delays to the carriers locally and ensure containers gets loaded on board on the first available vessel.
• Find space and equipment on alternative carriers or service providers where the nominated carrier cannot accommodate the booking
• Ensure bookings is managed within the agreed sell rate
• Update client services and sales where a shipment is book outside the agreed rate or validity
• Ensure updated rates are communicated to client services and sales immediately upon rate confirmation from the carrier
• Ensure that the highest level of customer service is always given  and customer queries are dealt with timeously
• Ensure that your own work area is kept neat and tidy at all times.
• Ensure that you adhere to the guidelines set out in your employment contract (timekeeping, internet usage, dress code, etc.)

Requirements

EXPERIENCE & SKILLS

• Grade 12
• Relevant qualification
• Ocean/Sea Freight Forwarding experience crucial
• Imports/Exports experience in SA & African regions
• Cargo Wise experience advantageous
• Excellent MS Office skills
• Knowledge of Policies and Procedures
• Coordination
• Planning and Organising
• Time Management