Purpose of Position:

• To provide fast and professional client services to ensure client satisfaction.

Requirements:

• Grade 12

Required Experience:

• Knowledge: ASISA Protocol, Knowledge: Google and Google Mail, Knowledge: Meditech system, Knowledge: MS Excel, Knowledge: MS Word

Key Responsibilities:

• Assist with insurance functions to ensure the correct processes are followed, Assist with switchboard functions in order to correctly refer clients’ queries,
• Assist with the materials management function to ensure sufficient stock levels, Assist with the Quality control function to ensure high standards are maintained,
• Assist with training client services employees to ensure competence, Compile, print and distribute route reports in order to ensure correct distribution of results,
• Compile statistics in order to provide performance feedback to management, Handle life threatening results to ensure turn-around-times are met,
• Handle the outreach batch to ensure correct distribution of results,
• Handle the serology and micro worksheets to ensure turn-around-times are met, Implement safety and emergency procedures to ensure safe working conditions,
• Maintain good client relations to promote the image of Ampath,
• Maintain hardware to ensure effective operations, Maintain the doctors and routes dictionaries to ensure correct distribution of results