Job Summary:
We are seeking a vigilant and detail-oriented Control Room Operator to join our team. The successful candidate will be responsible for monitoring security systems, managing alarms, coordinating emergency responses, and communicating with on-site personnel to ensure the safety and security of our clients.

Key Responsibilities:

• Monitor live surveillance cameras and alarm systems for multiple locations.
• Respond promptly to alarms and incidents by initiating appropriate action, including contacting emergency services.
• Maintain clear and concise communication with on-site security personnel, clients, and emergency services.
• Log all incidents, alarms, and activities in the control room.
• Conduct regular system checks to ensure all security equipment is functioning correctly.
• Follow standard operating procedures for incident management and reporting.
• Provide regular updates and reports to management on security incidents and system status.
• Assist with the maintenance and update of control room procedures and protocols.
• Participate in ongoing training to stay current with security practices and technologies.

Qualifications:

• High school diploma or equivalent; additional security training or certifications are a plus.
• PSIRA registration
• Proven experience as a Control Room Operator or in a similar security role.
• Strong observational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Familiarity with security systems, CCTV, and alarm monitoring systems.
• Proficiency in using computer systems and software related to security operations.
• Flexibility to work shifts, including nights, weekends, and holidays.

Physical Requirements:

• Ability to sit for extended periods while monitoring screens.
• Must be able to work in a high-stress, fast-paced environment.

Other

• Salary: Market Related
• Working hours (Shifts) 06h00-18h00 and 18h00 tot 06h00 . (3 day day shift, 3 days night shifts, 3 days off.)
• Proficient in Afrikaans