ESSENTIAL DUTIES AND RESPONSIBILITIES

• Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
• Monitor individual trip movements to be executed as provided in the Fine Loads Screen
• Assign appropriate driver and vehicle in VFT to the TRIP
• Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
• Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
• Report any vehicle breakdown or delays and take corrective action
• Monitor drivers on assigned routes and report any delays and take corrective actions
• Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
• Update VFT with all relevant Supplier and CLIENT references on each load
• Monitor updating of POD’s by Scanning team and ensure loads are completed
• Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation

QUALIFICATIONS

• Completed Matric / Grade 12

COMPUTER SKILLS

• VFT TMS
• Microsoft Office Intermediate

EDUCATION AND/OR EXPERIENCE

• At least 3 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and Milkruns,
• Prior team leader, Experience in planning and allocation of loads as well as followups and tracking.
• Excellent administration skills required
• Ability to work in cross-functional teams
• Previous experience within a contact centre and Client Services environment
• Previous experience within the Logistics environment highly beneficial
• Be able to work overtime and both day/and/night shifts
• Excellent telephone etiquette
• Ability to think pro-actively and under extreme pressure