Job Description
Support Store Manager

Support store management in the daily operations of a store to ensure that overall objectives, store targets, and customer service standards are met and exceeded.

Responsibilities

Sales & Customer Experience Management:

• Drive sales by implementing customer experience processes to meet service standards and achieve sales targets, including new account/membership goals.
• Maintain floor housekeeping and visual merchandising standards.

Team Management:

• Assist in leading the store team to achieve KPIs and operational strategy in alignment with company values.
• Provide ongoing coaching and mentoring to enhance the skills of store associates.

Stock Management:

• Ensure stock is accurately received, unpacked, and merchandised to replenish the sales floor.
• Monitor and manage stock levels through established processes to mitigate risks and maintain adequate inventory.
• Oversee stockroom maintenance to meet housekeeping standards.

Risk Management:

• Assist with compliance checks through various processes, including admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sale) reports, health and safety standards, weekly hanger counts, and security.
• Ensure and enforce overall compliance with policies and procedures.

Qualifications

• Grade 12
• 2 to 3 years experience in a retail supervisory role
• Knowledge of sales and service management
• Proficiency in MS Office
• Effective communication skills
• Understanding of retail trade, brand, customer, and product