retail-manager-ted-baker-in-south-africa-at-ares-holdings

Job Description:

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Ares Holdings, a South African company, connects global brands with Southern African consumers through a multi-channel network encompassing 2500+ wholesale doors, 50+ retail stores, and e-commerce platforms. Our business model promotes long-term and sustainable brand growth within the footwear, apparel, and accessories sector.

Retail Manager – Ted Baker in South Africa

Purpose, Values, Culture:

Communicate business purpose and values
Develop, communicate and drive retail strategies and operational goals
Ensure that all store people have a clear and consistent focus
Drive consistent, Brand-aligned customer satisfaction

Retail Operations:

Design tools & processes to ensure that all operational activities support an efficient, easy customer experience
Ensure that facilities, equipment, tools, systems, security and physical environment are conducive to optimum performance
Ensure that stores SOPs are well and consistently communicated
Facilitate appropriate technical/ functional training
Ensure that Store/ Area managers have the required tools to manage well
Facilitate effective engagement between stores and HO
Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate
Ensure that the necessary OHS regulations are adhered to
Develop, update & submit weekly & monthly reports as required

People:

Develop and manage the process to ensure that stores are well staffed and that contingencies are in place
Talent management & succession planning
Ensure role clarity and effective goal-setting
Drive in-store training programme to build front-line capability
Monitor the application of the HR Value Chain & adherence to people related SOPs
Develop, update & submit weekly and monthly reports as required

Financial Management:

Develop financial performance parameters, goals and targets
Develop, update & drive Country plan
Manage and drive revenue, quantity, margin and operating income targets
Develop & Submit weekly and monthly reports as required
Ensure that the relevant regulatory/ statutory requirements are adhered to e.g. VAT, Employee PAYE

Sales and Marketing:

Brand management
Key customer relationship management
Public relations
Ambassadorship
Develop promotional initiatives
Partner with Merch to ensure that VM standards are adhered to
Create tools to ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact and good housekeeping

Education and experience: