Capitec Bank

  • Western Cape
  • Capitec Bank
Job Description:

  • Beware of scammers who pose as reprensentatives of genuine employers.

    Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...

    Agent: Helpdesk

    Purpose Statement

    • To provide effective service to branches by responding to and answering operational queries.

    Experience

    Minimum:

    • 1 - 2 years contact centre

    Ideal:

    • Experience in a banking environment

    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational

    Qualifications (Ideal or Preferred)

    • n/a

    Knowledge

    Minimum:

    • Call centre processes and procedures
    • Customer care and service protocols
    • Basic IT knowledge

    Ideal:

    • Capitec Bank systems

    Skills

    • Communications Skills
    • Problem solving skills
    • Telephonic / Call skills
    • Attention to Detail
  • Aptitude Tests

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