Key duties and responsibilities:

• Ensure that the technologies being used are functional, up-to-date, and cost-effective.
• Maintain end-user knowledge of current and emerging technological trends, issues, and solutions.
• Responsible for the effective operation of information technology (IT) services and support across the organization.
• The Information Technology Specialist serves as a technical expert for developing, implementing, managing, and supporting systems and networks.
• Responsible for evaluating new and enhanced approaches to deliver IT services; testing and optimising the functionality of systems, networks, and data; and defining technical requirements.
• The Information Technology Specialist is responsible for providing various forms of computer-related technical assistance and improving the efficiency of the staffs work through the use of technology.
• Provide internal IT support (server security, software updates, hardware maintenance, etc.)
• Maintains client confidence and protects operations by keeping information confidential.
• Provide recommendations and solutions to management to improve business and IT processes.
• Maintain and troubleshoot operating system hardware and software.
• Install, remove, relocate, test, and troubleshoot problems with servers, workstations, and other IT equipment.
• Apply software patches to operating systems and applications.
• Implement computer network security defences.
• Assess a computer systems security vulnerabilities using appropriate resources.
• Use standard software tools to detect attempted security breaches of computer systems.
• Ensure data backup and restore procedures align with the Anova’s SOP’s.
• Work with IT staff to maintain and adhere to business continuity and disaster recovery plans.
• Participate as a team member to respond to cyberattacks and network breaches.

Role Requirements
Qualifications & Expertise

• A relevant tertiary qualification in IT,
• N+; Network Security +,
• Minimum of 3+ years’ experience within the IT Network & Security environment
• Extensive knowledge of network connectivity, technologies, protocols, and security.
• Knowledge of IT principles, concepts, and methods; systems testing and evaluation principles, methods, and tools; IT security principles and methods; COTS products; Internet technologies; and/or emerging information technologies
• Knowledge of Firewalls, management Security technologies (e.g., SIEM, PAM), or Vulnerability scanning solutions (Added Advantage)
• CCNA; Sophos Certification or similar network certification would be an added advantage
• CISSP or CISM (Added Advantage)

Key Competencies
Generic Skills

• Customer Service Focused (Drive customer satisfaction)
• Good administrative and organisational skills
• Ability to prioritise and multi-task.
• Good command of English (verbal and written)
• Good communication skills (verbal and written)
• Ability to work well in a fast-paced team environment.
• Independent thinker with a strong sense of urgency.
• Exceptional analytical and problem-solving skills.
• Great organisational and time management skills.

Technical Knowledge and Skills

• Windows Servers Administration
• Cloud Computing (e.g., Azure; AWS; hosted services)
• IT Security Platforms
• Microsoft Products (e.g., MS SharePoint, O365, OneDrive, MS Teams, Intune, SCCM)
• Mimecast Security Solution (Added Advantage)