Purpose Statement

• To interpret the infrastructure business plan and be responsible for day-to-day management of the team to deliver objectives and goals. Embed technical and appropriate processes, practices, standards and deliver and maintain products and services.

Key Performance Areas
General management; planning and standards

• Provide functional/technical strategic input into the department’s strategic planning, agree the departmental plans, budgets and goals with the Head
• Responsible for operationalising, implementing and managing the planning, execution and delivery of IT Infrastructure solutions and support services.
• Hold oversight and be accountable for standards and quality of work in the department, accountable for the adherence to processes and policies by team members as well as remediation actions.
• Responsible for risk, compliance and data management, ensuring that managed software and platforms confirm to licensing, desired configuration states and are maintained within the required information security and regulatory standards.
• Remain abreast and aware of any regulatory changes, the impact on the business and proactively propose and implement changes to ensure compliance.

Operational management

• Make optimisation and improvement recommendations and collaborate with other functions to leverage opportunities (inc. technology, systems and data) to enhance and optimise delivery.
• Providing guidance, advice and support to team members and stakeholders regarding the function to mitigate and/or resolve issues.
• Responsible for departmental budgeting and reporting; monitor and manage the budget and compile and provide reporting requirements such as monthly management reports, internal statistics etc.
• Establish and manage stakeholder expectations, work cross functionally, network internally and externally to enable effective interactions and relationships to enhance the departmental effectiveness.
• Manage partners and service providers, meeting contractual obligation and service level agreements. Ensuring all contracting and compliance is in place to limit risk exposure.

People/ Team Management

• Responsible for the implementation of effective communication channels to ensure team understanding of departmental processes, standards, quality assurance and the achievement of targets in line with SLA’s
• Accountable for management of the team; headcount management, recruitment, development, talent reviews, succession, goal planning and performance management.
• Responsible for building a cohesive team, coaching and mentoring others, communication and collaboration to drive continuous engagement to embed values and culture objectives.
• Effectively delegate authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.

Technical/functional responsibilities

• Manage the team to design, build, deploy and run IT Infrastructure solutions and services.
• Manage inventories and all relevant IT assets, records, controls and future requirements
• Successful end to end management and implementation of projects or initiatives – standards, scope, reporting, designs, specifications
• Maintain, improve, and optimize IT infrastructure implementations, through high quality knowledge sharing, hand-over documentation and documented support processes.
• Responsible for service availability, observability and continuity, user education material development, development and provisioning of service catalogue items, management reporting information, systems and software asset register, product and services risk and response matrix, and business continuity processes.

Qualifications
Minimum:

• Grade 12 National Certificate/ Vocational

Ideal:

• Bachelors Degree in Information Technology, Computer Science, Engineering

and/or

• Cloud certifications (Azure / AWS)

and/or

• Combination of Role Specific Senior Certifications

Experience

• At least 5 years leading and managing people/teams with 10+ years ICT work experience.
• In-depth experience of design and implementation

Knowledge

• People management and leadership principles and practices
• General, operational management practices
• Vendor and client management
• Documenting of IT systems and infrastructure
• Networking Technologies:
  • TCP/IP protocol stack
  • WAN technologies: MPLS
  • Routing protocols BGP and OSPF
  • Spanning-tree and VLAN configurations
  • Router and Switch configurations
  • Network redundancy, high-availability design and load balancing implementations
  • Quality of Service
  • Firewall topologies
  • IPsec and SSL VPNs
  • SD-WAN

Skills

• Interpersonal and relationship management.
• Communication skills.
• Research and documentation skills.
• Problem solving and diagnostic skills.
• Planning and organization skills.
• Attention to detail.
• Business acumen.
• Stakeholder management.
• Decision making.
• Management and leadership.