Purpose Statement

• We are seeking a skilled Chatbot Developer to join our innovative team. In this role, you will be responsible for designing and developing advanced conversational interfaces and chatbot solutions. You will utilize AI technologies and natural language processing to increase our company’s automation capabilities.
• The Chatbot Developer will be expected to understand user requirements, integrate chatbot solutions into existing systems, and troubleshoot any issues that arise. Knowledge of programming languages, machine learning, and a good understanding of user experience are key to this role.

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• Degree in Computer Science, IT, or similar field

Knowledge and Experience

Experience:

• 2 - 3 years working experience as a Chatbot Developer or similar role
• Ideal: Banking Industry Knowledge

Knowledge:

Is able to apply advanced knowledge of the following:

• IT systems development processes (SDLC)
• Application development
• Advanced programming concepts
• Advanced algorithms and data structures
• Design Patterns
• Version Control
• Testing practices
• RESTful API design and integration
• Experience with AI platforms and Natural Language Processing (NLP)
• Excellent understanding of user experience and chatbot design
• Proficiency in programming languages such as Python, JSON, etc.
• Proficiency in scripting languages (e.g., JavaScript)
• Proven experience as a Chatbot Developer or similar role
• Experience with chatbot platforms like Dialogflow, IBM Watson, or Microsoft Bot Framework, etc.

Skills

• Analytical Skills
• Attention to Detail
• Communication Skills
• Interpersonal & Relationship Management Skills
• Problem-Solving Skills

Competencies

• Act, learn, and adapt (Team Contributor)
• Build one team (Team Contributor)
• Curious and continuously learns (Team Contributor)
• Earn and extend trust (Team Contributor)
• Have courage, disagree and commit (Team Contributor)
• Inspire optimism and persistence (Team Contributor)
• Plan, deliver, and raise the bar (Team Contributor)
• Simplify and make it easy (Team Contributor)