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Old Mutual is an international investment, savings, insurance and banking group. For over 170 years we have been serving the growing insurance and investment needs of our customers, helping them achieve their lifetime financial goals.
Job Description
Old Mutual is looking for Complaints Administrator . This role will be responsible for the review and initial acknowledgement, investigation, response and solution of customer complaints; received through multiple channels including but not limited to phone calls, emails and customer service questionnaires .
You Would :
Support an independent process for disputes/complaints that cannot be resolved through the organizations level 1 and 2 complaints management process.
Service delivery to ensure customer satisfaction
Continuous improvement to ensure effective service
Manage quality people practices
The minimum requirements for the Complaints Administrator role: