Responsibilities

• Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
• Reconfirm all services as per the Wilderness Safaris Terms & Conditions
• Keep updated with all WS and AP product updates, as well as technology updates
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Maintain booking file (electronically) which has been processed by the Travel Designer
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers
• Feedback to all properties where guests are due to travel to mitigate complaints down the line

CANDIDATE PROFILE

Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:-

• Minimum of 4-5 years’ experience in Travel and Tourism.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Excel, Internet browsers)
• Proven English literacy.
• Excellent product and geographic knowledge on Southern & East Africa.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous.

Skills:-

• Excellent communication skills in English, both written and oral.
• Excellent attention to detail and accuracy in data capturing.
• A good financial understanding.

Personal Abilities:-

• Team worker, service and result oriented
• Precise, organised and good communication skills
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Good follow up skills.
• Consistent approach to quality and output.
• Good administrator and professional in all dealings.
• Dedicated to customer satisfaction and wanting to “go the extra mile”.
• Self-starter with high energy levels.