Purpose of the Role

• Consult with the customer with the purpose of understanding their needs.
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales.
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements

• Grade 12 or NQF 4 equivalent
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task