Job Purpose

• To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Accurately interpret and analyse incoming risk incident reports with the ability to prioritise important/ urgent matters without compromising quality and the meticulous actioning of these items while working under pressure and within tight timelines.
• Manage and prevent potential operational losses by adhering to processes and procedures.
• Determine completeness of reported risk event.
• Comply with risk standards and policies.
• Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
• Ensure information is provided correctly to stakeholders.
• Improve customer service delivery by resolving complaints timeously.
• Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics and Security (GFCFS).
• Contribute to smooth flow of work and maintain relationships with internal and external service providers.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA).
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
• Understand and embrace the Nedbank vision and demonstrate the values.
• Maintain knowledge management and improve team success by sharing knowledge with team.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies, methodologies, and systems.

Essential Qualifications - NQF Lev el

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate/ Diploma in Criminal Justice and Forensic investigation and tertiary qualification. Or any relevant qualification.

Preferred Certifications
Minimum Experience Level

• 2-3 years’ experience in the fraud space within the banking industry

Types of Exposures

• Ability to communicate effectively via all channels of communication i.e. email, phone.
• Completing various administrative duties including answering phones.
• Working with clients to solve client problems
• Building and maintaining effective relationships
• Team collaboration and knowledge sharing
• Managing customer expectations
• Managing stakeholder expectations
• Comparing two or more sets of information and working with a group to identify alternative solutions to a problem,
• Interacting with diverse people
• Working in a fast-paced environment
• Managing conflict situations
• Providing feedback to management by preparing event synopsis as and when required
• Capturing data
• Interacting with regulatory and industry bodies
• Money laundering knowledge/ experience.
• Fraud awareness.
• Excellent written & verbal communication skills.
• Must be dynamic & have the ability to work under stressful conditions and time constraints

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Branch processes and procedures
• Client service principles
• Filing techniques
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills