Duties & Responsibilities:

Client Liaison & Communication

• Manage student queries via IIE RC assist as an agent.
• Resolve or assist with queries or requests on IIE RC Assist.
• Sustain relationships with external service providers.
• Escalate queries / requests within the campus communication.
• protocol and ensure effective information sharing / referral.
• Capture and update student notes on SIS

Academic Admissions and Delivery

• Attend and assist in departmental meetings.
• Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
• Ensure admission criteria requirements are met
• Review Assessment Timetable in conjunction with Academic
• Operations Officers.
• Assist with physical exam scripts (courier and control for retrieval and marking)

Academic Administration

• Manages the administration of student data on SIS.
• Manages deadlines for completion of data / spreadsheets for reports.
• Documents academic query / request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Reviews assessment timetables in conjunction with Academic Operations Officer.
• Allocate Lecturers and students to respective groups.
• Assist with student and lecturer’s orientation.
• Assist with student letters
• Assist the team during all Internal and external audits
• Complete all operational administration duties / tasks as delegated by Managers.
• Managed specific tasks as delegated by the manager
• Compliance – policy implementation
• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements:

• Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
• Experience: Administration and customer services experience 2-3 Year(s)

Key Competencies:

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills