service-desk-manager-applications-at-ioco

Job Description:

Beware of scammers who pose as reprensentatives of genuine employers.

Our Purpose Statement Empowering business and society through people and technology On 1st August 2019, we announced the launch of our new ICT brand, a brand our people will take forward to deliver ICT services in South Africa and EMEA markets. A big part of our new ICT brand is that its been designed for us, the people to serve our clients as one, a...

Service Desk Manager (Applications)

Skills and Experience

What you’ll do:

Implementing and managing change
Developing, implementing, and reviewing core responsibilities and tasks
Improving performance by raising efficiency and improving available tools to enable this.
Analysing performance statistics and making decisions based on these statistics
Liaising with supervisors, team-leaders, agents and third parties to gather information and resolve issues.
Validating; correcting system-records
Recording statistics and performance levels and preparing reports
Coaching, motivating, and retaining staff.
Planning and developing staff recruitment and liaising with HR.

Your expertise:

3-5 years proven management experience in an IT Service Desk environment, with a specific focus on application support.
Proficiency in MS Office applications
Ability to work well with people.
Applying conflict-management skills.
Prioritizing the work of others.

Qualifications: